The majority of Serenco products sold by CID Limited are covered by a minimum 12 month parts and labour guarantee, for specific brand warranty information please see below:

Limited Lifetime BOXO hand tools, Buck, Delphi Diagnostics (VCI only, lifetime with continuous subscriptions), Irwin hand tools, Knipex, Powerhand hand tools, Record, Remington, Vise Grip, Zippo lighters

25 Years JWL (on valve system in all Air Boy Blow Guns), Leatherman

10 Years BOXO tool storage

5 Years Bootgun (PRO), Coast (1 year on batteries), NWS, PCL (Blue band couplings)

3 Years Bootgun (with new pressure relief valve fitted), HiKOKI (purchased after 2018 with 2 further years on eligible tools & batteries), Ingersoll Rand cordless tools & chargers, NOCO (chargers)

2 Years Bootgun (with burst disc fitted), Bosch KTS Diagnostics (VTIs), Ezi-Action, GoJak (extended to 5 years), Hurricane lifting, Ingersoll Rand Cordless, Ingersoll Rand Pneumatic Impact QI/QTI/QMAX/MAX Range (excluding right angle impact), LED Lenser (extend by 5 years exc. batteries), Power-Start, RakJak (extended to 5 years), Reelcare, Whitby

1 Year BOXO other, Delphi Diagnostics, DeWALT (extended to 3 years exc. Fastening Tools, Batteries and Chargers), Dynomec (exc. Consumable items), EZ Seal, FLIR thermal imaging (extended to 2 years), GoJak (castors), HiKOKI (purchased prior to October 2018, further 2 years on eligible tools & batteries), Hurricane lights, Ingersoll Rand Pneumatic, Jamec Pem, JWL (pneumatic), NOCO boosters, Norbar, PCL MK4 tyre inflators (extended to 2 years), PCL other, Portasol, Powerhand other, Power Probe, Ruko, STP, Terrax, Thor, Turtle Wax, XTool diagnostics


6 Months Bosch cables and associated components

120 Days Scruffs

If your product is faulty within the warranty period detailed above, please notify us as soon as is reasonably possible. We shall in the first instance, repair or replace the individual faulty component. If a repair or replacement is not available a full refund will be offered, in the form of a credit to your account. All Serenco own branded product, including but not limited to Powerhand and BOXO will be supported for a period of two years after the product has been made obsolete, this includes goods sold with limited lifetime warranties. A proof of purchase must be supplied with any returns which are being claimed under warranty.

The following will not be covered under warranty:

• Faults arising from fair wear and tear, abuse or misuse.
• Goods altered or used for purposes other than those for which they are intended.
• Faults arising from neglecting to follow manufacturer’s instructions or usage guides.
• Consumable items including but not limited to those branded ‘Force’, screwdriver bits, drill bits and blades